RETURN INFORMATION
RETURN ELIGIBILITY
Eligible Return Items:
> Shoes (shoes/boots) - YES
> Close-Out or Final-Sale (including Shoes) - NO
> Apparel / Parts / Accessories / Gift Cards - NO
> Incorrect/Defective Items - YES
Shoes - If you find that the size or fit is off, then new, unworn items are eligible for return within 14 days of delivery.
RETURN AUTHORIZATION REQUESTS
To request a return, simply reply to the Order Confirmation email within 14 days of delivery. Then wait for our return authorization instructions.
If you cannot find your Order Confirmation email then contact us at: info@lakecycling.ca
RETURN CONDITIONS
All returned items must be received in new, original condition, including the Lake retail shoe box and its contents.
Any product that has been ridden in, worn outside, had pedal cleats mounted, or has been heat molded, will not be eligible for return, refund or exchange.
RETURN INSTRUCTIONS
1. Wait for Lake Canada to authorize your return after you contact us.
2. After authorization, we will send you a FREE return shipping label.
3. The Return Authorization number (RA#) will be your original Webstore Order # and must be on the shipping label.
4. Re-pack or re-wrap your items in suitably protective shipping materials and affix the shipping label.
(Do not apply the shipping label directly to the original Lake shoebox or use the shoebox as a shipping carton. Damaged or defaced shoeboxes will incur a restocking fee.)
5. Take your return package to the shipper’s location.
6. After we receive your return, processing typically is completed in 2-4 business days.
7. We will notify you about the available options for either exchange, store credit, or refund.
RETURN SHIPPING ADDRESS - This will be provided on the return shipping label.