We stand behind every order.

In the unfortunate event that you need to return an item, please contact us within fourteen (14) days of receiving your package.  Send email requests to -  or by phone 647-796-0314

All return items must be in new, unworn, original condition, and must include original Lake shoe box and its contents.  Any product that has been ridden in, worn outside, had pedal cleats mounted, or have been heat molded, will not be eligible for return, refund or exchange.  

Buyer is responsible for any return shipping costs.

Your Return Authorization number (RA#) will be your original order # and must be written clearly on the outside of your return package in one or more locations.  We can not process any returns or exchanges without it.  Failure to do so will result in your package being returned to sender.

Please send your returns to:

KQS Inc.
B1-20 Camden Street
Toronto, ON


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